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Royal Trucking Co.

Royal Trucking has expanded its use of TMW solutions to address a full range of operational challenges and opportunities.

The Challenge

Known for providing a high level of service in handling dry freight and flatbed loads for customers in the southern part of the U.S., Royal Trucking Company operates 250 tractors and 500 trailers from its West Point, Miss., headquarters and a terminal in the Atlanta area. Nearly two years ago, however, the carrier realized its on-time delivery record was not up to par.

“Typically, we made deliveries on schedule about 82 percent percent of the time,” says Kent Parkinson, the company’s chief information officer. “In other words, 18 percent of our loads did not arrive on time. We needed to do a much better job identifying when a load is going to be late and let the customer know when we have an issue because something happened on the road.”

Royal also identified a need to more effectively manage its asset maintenance operations. “Fleet maintenance is essential to keeping our trucks generating revenue,” he says. “It was vitality important for us to better understand service issues that need to be addressed so we could return our trucks to the fleet management team as quickly as possible.”

 “There’s no question that TMW has made our company more profitable because we’re able to be proactive in managing our business. As an essential partner, TMW has repeatedly delivered and keeps getting better.”

- Kent Parkinson, Chief Information Officer, Royal Trucking

The Solution

Royal Trucking, under Parkinson’s direction, has expanded its use of TMW solutions to address a full range of operational challenges and opportunities:

  • TMWSuite transportation management system (TMS) to manage loads and an array of other business processes
  • TMW cloud services to enhance data security and improve availability of applications
  • TMW Engage business intelligence solutions to make smart, faster business decisions to drive revenue and efficiency
  • TMT Fleet Maintenance software to reduce asset maintenance costs and improve uptime

The Result

Using a range of TMW solutions, Royal quickly improved its on-time delivery rate to 94 percent. The software is enabling the fleet to continue to improve its ability to deliver loads on time to ensure strong customer satisfaction.

The TMT Fleet Maintenance solution has helped the carrier’s shop facility to more proactively identify and address problems and improve overall efficiency. In conjunction with telematics systems that identify faults as they occur, the company can now route the truck to a service center, get the repair done as quickly as possible, and keep the load moving.

“One of the key things that TMW has done is to allow us to closely manage assets, reduce costs and make better management decisions,” Parkinson says. “With TMW products and professional services we can streamline business processes and have a complete value chain in place. I would tell anyone to take a serious look at TMW as a solution for their complete fleet management system.”

Using a range of TMW solutions, Royal quickly improved its on-time delivery rate to 94 percent.